IKEA is Hiring – Resolution Generalist-Customer Service Executive

IKEA is Hiring – Resolution Generalist-Customer Service Executive

Responsibilities

You will responsible for delivering excellent experiences to remote customers and maximise the
customer satisfaction by providing best possible solutions always with empathy, understanding
of customer needs and strong will to create a better life at home for the customer.

Also you will be responsible for :
• Providing qualitative customer support in all remote channels, including live video calls, to
secure a great customer experience, thus building trust in IKEA brand.
• Oer great and convenient solutions, demonstrating a customer-centric and truly empathic
approach in every customer interaction, in order to maximise customer satisfaction.

• Make use of conict management techniques in the customer contact to contribute to smooth
and positive interactions that drive customer retention.
• Take responsibility to decide in which cases to go the extra mile, prioritising customer
experience while understanding cost consciousness.
• Contribute with input to set, and responsible for reaching, personal goals that align with and
contribute to the unit, function and team goals.
• Actively seek information about the IKEA products and services to stay up to date with
commercial priorities and activities thus maintaining ability to contribute to sales directly and
indirectly.
• Provide feedback on data improvement needs, thus contributing to all co-workers having the
knowledge required to meet customer needs.
• Capture and share relevant customer insights to enable other parts of Ingka to improve the
customer experience.