Infosys BPM is Hiring Freshers – Customer Support & Service Desk
Infosys BPM is Hiring Freshers for Customer Support and Service Desk – Voice Process for Bangalore and Pune Location. Please walk-in for interview on 2nd and 3rd April 2025 at Pune Location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Interview details:
Interview Date: 2nd and 3rd April 2025
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys limited Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulish Pune, Maharashtra 411057
Please find below Job Description for your reference:
Job Location: Bangalore and Pune
Skills – Customer Support and Service Desk – Voice Process
Education – Full time Graduates
Experience – 0 – 1 Year
Work from office.
Service Desk
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
- Preferred Qualifications: Any Graduate
Customer Service
Job Description: Process Executive
Key Responsibilities:
– Provide first-level resolution to the customers
– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
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– Build rapport with customers through active listening, effective communication, and attention to detail.
– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
– Document and track customer interactions and technical issues in the service management system.
– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
- Preferred Qualifications: Any Graduate
- – Additional certifications in customer service/upskilling
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
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