Genpact is Hiring: Walkin For Customer Service Roles | Fresher | Hyderabad

Genpact is Hiring: Walkin For Customer Service Roles | Fresher | Hyderabad

Genpact Walk-in drive for Customer service roles|| Hyderabad location on 16th December 2025

**Candidate should be able to speak/read/understand English and Hindi language.

• Walk-in Timings: 11:30 AM – 1:00 PM
• Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
• Graduation: Any grad except law is eligible
• Experience: 0-3 yrs
• Work location: Hyderabad (Only work from office)
• Languages known: English + Hindi
• Shifts: Flexible with any shift
• Mandatory documents to carry: 2 Passport size photographs (One photograph to be pasted on resume), 2 copy of resume, Original Aadhar card

Role & Responsibilities:

Chat support (Only graduate freshers are eligible {except Law/diploma}, we are not considering postgraduates for this role)

• • Handle multiple chats at the same time (3+ Active Chats simultaneously)
  • Respond to the customer queries & issues in timely manner
  • Provide solution to the customer basis the available help articles and within the policies

• • Replicate customers issue and report necessary bugs/suggestions/ideas
  • Provide excellent services to the customers
  • Work closely with internal departments to provide the required information/support to the customer
  • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Maintain a deep understanding of client process and policies
  • Upskill to enhance the knowledge time to time and offer support
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Voice support (0-3 yrs, previous exp. in voice)(Any graduate is eligible except law/diploma)

• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Preferred pre-requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

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