Genpact is Hiring: Customer Service – Voice Process Roles | Hyderabad
Job highlights
- Graduate with customer service experience and proficiency in written English with neutral accent
- Respond to customer queries, support data collection for account recovery, escalate product issues, and provide excellent customer service
Work location- Hyderabad (work from office)
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Freshers are eligible
Responsibilities
- Respond to customer queries and customer concerns
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Minimum qualifications
- Graduate (Any Discipline except law)
- Freshers are eligible
- Excellent proficiency with written English and with neutral English accent
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
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Comments (1)
Yata Surendra Babusays:
December 10, 2025 at 8:12 PMJob chestunnava