Genpact is Hiring: Customer Service – Voice Process Roles | Hyderabad

Genpact is Hiring: Customer Service – Voice Process Roles | Hyderabad

Genpact inviting applications for Customer Service: Voice roles (English) || Hyderabad

• Shifts: Flexible with any shift
• Experience: 0-3 years (in voice role) (For Freshers, only 2021-2026 passouts are eligible)
• Work location: Hyderabad (Only work from office)

Responsibilities

• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline except law)
• Fluency in English language is mandatory

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

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