Genpact is Hiring: Process Associate – Content Moderation Role | Fresher | Hyderabad
Job highlights
- Postgraduate in Finance with OTC domain and collections management experience
- Manage collections on past due invoices, resolve disputes, analyze deductions, coordinate with departments, implement collection strategies, and report portfolio status
Inviting applications for the role of a Process Associate, Collections (OTC)
We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions
Responsibilities
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as an excellent teammate to process any special request in a timely manner
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and authoritatively
- Call out problems to senior staff members and or management as appropriate.
Minimum qualifications
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in English Language
Leave a Reply