Cognizant Walk-in | Customer Support Voice Process – Hyderabad | Freshers
Time and Venue
2nd September – 4th September , 9.00 AM – 11.30 AM
Building No :20 , 7th floor , Raheja Mindspace, Hitech City, Madhapur
Contact – Mohammed Saqlain
Job highlights
- Graduate with knowledge of Google Maps navigation and ability to type 30 WPM
- Moderate listings ensuring >98% accuracy, meet SLA/TAT, track and improve own performance, ensure 100% user satisfaction
Job description
Role & responsibilities: –
- Working on the moderation of the listings and making sure > 98% accuracy is maintained.
- Making sure the listing are completed within the defined SLA/TAT time. Should be able to work independently and understand his/her performance metrics.
- Track his/her own performance need improvise based on the business requirement.
- Should be able to take manage his/her own performance
- Need to be very judgmental in order to make sure that the correct information updated on the map front.
- Should be focused to achieve 100% user satisfaction and zero client or customer escalations.
Preferred candidate profile: –
- Freshers or (0-11) months of experience.
- Any Graduate Passing out (2021/2022/2023/2024/2025/2026)
- Excellent communication skills and interpersonal skills
- Proficient in reading & speaking of English and Hindi.
- Should be proficient with computers and MS office
- Should be able to type 30 words per minute with preferred language.
- Should have fair knowledge above navigation on Google Maps & geography.
- Should be able to identify the area of Opportunity and bring it to the notice of supervisor.
- Should be able to work in different shifts and locals depending on the business requirement.
- Should be able to apply the theoretical knowledge into practice.
Please note that registrations will be accepted on a first-come, first-served basis, with participation limited to the first 350 candidates only. Candidates are requested to report between 9:00 AM till 11:00 AM for the recruitment process.
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