Cognizant Walk-in | Customer Support Executive – Hyderabad | Openings: 200 | Freshers
Time and Venue
11th September , 9.00 AM – 11.00 AM
Cognizant office GAR Infobahn Tower 5, Ground Floor Recruitment Bay GAR Tower,
Shanthinagar Rd, Kokapet, Hyderabad, Telangana 500075.
Shanthinagar Rd, Kokapet, Hyderabad, Telangana 500075.
Job highlights
- Fresh graduates with 0-11 months experience, excellent verbal and written English communication, content moderation or BPO exposure preferred
- Handle inbound/outbound customer calls, resolve queries, document interactions, and ensure customer satisfaction
Job description
Role & responsibilities
We are hiring enthusiastic, career-oriented Freshers. This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry.
The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism. Since the role involves supporting customers from diverse regions, the ability to communicate effectively in whenever required is mandatory.
General Guidelines :
- Registrations will be processed on a first-come, first-served basis.
- Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
- Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
- Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
- We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
- Applicants must have completed their Graduation or Postgraduation. Candidates currently pursuing any degree, certification, or educational program are not eligible.
- The role operates in a 24×7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.
- Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.
Candidates must bring required documents:
- Two copies of their updated resume.
- A valid Government-issued photo ID proof.
- Original and photocopies of educational certificates and marksheets.
Eligibility Criteria:
- Freshers are welcome to apply
- 0 -11 Month of experience considered only, more than 11 not suitable.
- Any internship experience, customer service exposure, or BPO experience will be an added advantage.
- Experience in Content Moderation will be considered a plus.
- Excellent spoken English is mandatory.
- Strong communication skills in English are mandatory.
- Ability to read, write, understand, and communicate fluently in both English is a key requirement for this role.
- Strong listening, interpersonal, and communication skills.
- Ability to engage in professional and fluent customer conversations.
- Customer-focused mindset with strong problem-solving capabilities.
- Basic computer knowledge and a willingness to learn new processes and technologies.
Key Responsibilities:
- Handle inbound and/or outbound customer calls professionally.
- Communicate clearly, confidently, and effectively with customers in English, as required.
- Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
- Understand customer concerns, analyze issues, and provide timely resolutions.
- Deliver high-quality customer service while ensuring customer satisfaction.
- Accurately document customer interactions and update records in the system.
Candidates must possess:
- Excellent verbal communication skills in English.
- Ability to read, write, speak, and understand English fluently.
- Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions.
- Ability to communicate professionally with customers across different regions and backgrounds.
- Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages.
Preferred Candidate Profile
- Excellent verbal and written communication skills in English.
- Strong command of grammar, comprehension, and professional communication in both languages.
- Strong customer service orientation and customer-handling skills.
- Professional attitude, positive work ethic, and customer-first mindset.
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