Accenture Hiring For Trust & Safety New Associate | Content Moderation | Fresher Jobs
- Graduation with knowledge of copyright legal support and content moderation
- Review and analyze web content for legal compliance, process takedown requests and inquiries, escalate complex issues, and ensure adherence to client policies
Job description
Designation: Trust & Safety New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What are we looking for?
What are we looking for
Excellent comprehension, communication, and (insert language) skills.
Strong investigative and analytical skills.
Excellent Decision making skills -independent and within sub-groups.
Good knowledge of social media, associated technologies and online trends.
Can critically assess content strictly against client guidelines.
Roles and Responsibilities:
Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures.
Process and review content that has been flagged for review of potentially sensitive content.
Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
This includes coordinating with client subject matter experts to respond to or support in response to inquiries and or escalations which may include but not limited to external third parties, Client or Accenture.
Resolve and or escalate takedown requests, counter notification, retraction and General Inquiry tickets in T1 queues and other queues as assigned.
Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Assigned and accountable for workable solutions and processes within a specific area of responsibility.
Demonstrates speed, agility, critical thinking, and problem solving skills in their work and an ability to ramp up quickly. Receive feedback and apply learnings quickly in changing environment.
Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate. Addresses most non routine issues. Ensures all work is performed in accordance with SLAs and metrics.
Attain 96 Quality Score. Responsible for activities assigned by the Operations Manager.
Please note this role may require you to work in rotational shifts.
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