Cognizant Walk-in | Immediate Openings For Customer Support | Freshers Only
Time and Venue
13th June , 10.00 AM – 2.00 PM
C1, 5th floor cafeteria, Unitech, Candor Gate 2, New town Action Area 1, Kolkata
Job highlights
- Any graduate with strong communication skills and ability to analyze root causes
- Respond to and resolve customer support queries via multiple channels, handle escalations, maintain quality standards, and work flexible shifts
Job description
Key Responsibilities:
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Flexibility to work across multiple rotational shifts/night shifts
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Education Requirements:
- Any graduate
Key Skills and Experience:
- Fresher.
- Strong Communication Skills
- Strong sense of business ownership, personable accountability, and customer focus.
- Works well independently and cross functionally with other teams.
- Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
- Ability to understand processes and how different pieces of a large process puzzle fit together.
- Determination to continuously work to achieve team KPIs which often change.
- Capacity to research using internal knowledge bases and documentation.
- Aptitude to think critically and work through ambiguity.
- Flexible enough to work under different work environments Experience with technical writing and version control a plus.
Click Here For More Details
Leave a Reply