Genpact is Hiring Content Moderation Jobs | Freshers | Hyderabad | Apply Now

• Any Graduate, fluent in English, strong work ethic, problem-solving skills
• Provide content moderation, maintain quality standards, offer customer service
• Accelerate your career with mentorship and continuous learning opportunities

We are inviting applications for the role of Process Associate, Content Moderation – English

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications • Any Graduate • Freshers are eligible • Fluent in English Language

Preferred qualifications
• Effective probing skills and analyzing / understanding skills
•Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)